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Primary Function
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<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); --ck-color-selector-caption-background: hsl(0, 0%, 97%); --ck-color-selector-caption-text: hsl(0, 0%, 20%); font-family: Segoe UI; font-size: 11pt;"><h1><span style="font-size:11.0pt;"><span style="font-weight:normal;">Provide administrative support and customer relations for the Service Projects group. Our goal is to provide the highest standard of customer response and communications while meeting contractual commitments.</span></span></h1></div>
Typical Duties
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<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 11pt;"><p style="margin: 0;">•Support technicians, Dispatch, and Field Managers with scheduling, timekeeping, labor resolutions, work orders, and related field administration.<br>•Assist with MobileTech, XOI, startup and commissioning documentation, refrigerant tracking, and other field technology tools.<br>•Coordinate technician appointments, documentation follow-up, and issue escalation as needed.<br>•Support equipment, parts, Controls, and subcontractor purchase orders, credit-card transactions, and invoice routing.<br>•Coordinate prelims, subcontractor forms, MSAs, Certificates of Insurance, change orders, hard copies, and document uploads.<br>•Maintain project document control and serve as a liaison among Projects, Service, Accounting, Purchasing, Safety, and Warehouse.<br>•Prepare reports, notes, and supporting documentation for closure, pre-job-cost, and monthly job-cost meetings.<br>•Support project billing, SOVs, change orders, cost codes, Over/Under tracking, and CRM updates.<br>•Research and resolve job-cost, purchase-order, invoice, billing, and SOV discrepancies; complete required data entry and reconciliation.<br>•Coordinate project documentation and proactively communicate issues, delays, or missing information.<br>•Verify and compile closeout records, including photos, labor logs, startup documents, warranties, and equipment manuals.<br>•Transmit closeout packages, archive project files, and support the transition from project completion to service warranty.<br>•Coordinate internal, external, vendor-specific, and VRF training for field teams.<br>•Provide cross-functional administrative support, maintain customer trackers, and perform other duties assigned by the Operations Manager.</p></div>
Skills, Knowledge, Qualifications, & Experience
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<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 11pt;"><p style="margin: 0;">•Strong organization<br>•Communication<br>•Follow-through<br>•Attention to detail<br>•Proactive problem-solving</p></div>
Salary Range
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$25-$33 per hour based on experience (FMLA Non-Exempt)
Benefits
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<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); --ck-color-selector-caption-background: hsl(0, 0%, 97%); --ck-color-selector-caption-text: hsl(0, 0%, 20%); font-family: Segoe UI; font-size: 11pt;"><p style="margin: 0;">Full Benefits</p><p style="margin: 0;">Matching 401(k)</p><p style="margin: 0;">Paid Time Off</p><p style="margin: 0;">Paid Holidays</p><p style="margin: 0;"> </p><p style="margin: 0;">Equal Opportunity Employer</p></div>
About Pacific Rim Mechanical
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<p>Pacific Rim Mechanical is the premier mechanical contractor in Southern California.<br />And we got there by strict adherence to one simple philosophy...</p> <p>Always do the right thing.</p> <p>Since our company inception in 1987, our core values haven’t changed. We still place the highest priority on honesty, integrity and respect for our customers and employees.</p>
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